Code of conduct and ethics
Message from the President
Since its foundation, we at Rinnai Corporation have grown by providing various products and services that meet the diverse needs of our customers under the key concepts of "Safety and Peace of Mind", "Comfort" and "Environmental Responsibility".
I believe that this development is the result of the trust that our predecessors have built with society.
Under the circumstances of corporate globalization, as local business sectors expand and various sets of values intersect from different perspectives, the demands for social responsibility placed on corporate groups will continue to increase and become more stringent.
I believe that the Social Responsibility of the Rinnai Group is our contribution to social development, not only by complying with social norms, including laws and regulations, but also by acting responsibly with high ethical standards.
Therefore, we recognize the fulfillment of our social responsibility as extremely important in every business decision.
The Rinnai Group summarizes its basic philosophy in the "Rinnai Group Code of Ethics" and establishes the "Rinnai Code of Conduct", which serve as the fundamental principles and policies to be followed in daily business activities.
We will strive to practice the "Rinnai Group Code of Ethics" by deepening our understanding of it, and we firmly believe that compliance with the "Rinnai Code of Ethics" must always be our highest priority.
The behavior of every single member of the Rinnai Group will create the Rinnai of tomorrow. Let us make the "Rinnai Group Code of Ethics" a natural standard of our daily conduct and pave the way to a wonderful future through the collective strength of the Rinnai Group.
President
Hiroyasu Naito
Corporate Philosophy
Schematic Diagram of Corporate Philosophy
Our corporate philosophy consists of the Company Motto and the Brand Promise, as well as the Rinnai Code of Conduct, which sets forth the specific rules for daily corporate activities.
Company Motto
Harmony: Develop personal character of the highest caliber.
Spirit: Base your efforts on a consistent philosophy.
Truth: Know the fundamentals and consider issues with precision and clarity.
Brand Promise
Creating a healthier way of living
Creating a healthy and comfortable lifestyle
Rinnai Code of Conduct
Preamble
This Rinnai Code of Conduct (the "Code") establishes the specific rules that all directors, executives, and employees must follow in performing all activities within the Rinnai Group.
Under the leadership of top management, the Rinnai Group will take all necessary measures to ensure that all directors, executives, and employees are fully familiar with this Code. Strict disciplinary action will be taken against any executive or employee who violates these guidelines.
1 Basic Policies
1.1 Compliance with Laws
We shall comply with all applicable laws as well as company policies, and pursue fair and safe business practices in all aspects of our operations.
1.2 Conduct Based on Common Sense
We shall act in accordance with social norms based on a high sense of morality and ethics, as responsible members of society.
1.3 Development of Corporate Character
In order to fulfill the "Brand Promise", we will strive to develop the following four qualities:
1) Intelligence; the ability to pursue social benefit freely and sincerely;
2) Innovative Thinking; a challenging spirit that embraces flexibility;
3) Enthusiasm; the attitude and willingness to delight and impress customers; and
4) Ambition; the determination to move forward with honesty and perseverance.
1.4 Promotion of Two-Way Communication
We will promote two-way communication by engaging in dialogue with a wide range of stakeholders, including customers, employees, shareholders and investors, business partners, and local communities, and work together to resolve shared social issues.